Shipping policy

Where we deliver. We ship from our base in Tamworth, UK, to addresses in the United Kingdom (including the Channel Islands and the Isle of Man) and across Europe. We don't currently ship outside these areas, and checkout will only accept delivery addresses in the countries we serve.

Carrier. Orders are currently sent with Royal Mail. We may add further carriers in future, and the delivery options available for your order are always shown at checkout.

Delivery costs. Delivery charges, including any surcharge for particularly large or heavy items, are shown at checkout before you pay. You'll never be charged anything extra for delivery after placing your order.

Dispatch times. Every order is dispatched within 5 working days of the item arriving in our warehouse. For in-stock items, that means within 5 working days of your order. Working days are Monday to Friday, excluding UK bank holidays.

Delivery times. Once dispatched, UK orders usually arrive within 5 working days and European orders within 10 working days. These are carrier estimates, and occasional delays can happen, particularly at busy times of year.

Pre-order items. Pre-order items are dispatched once they arrive with us from the manufacturer. Each pre-order product shows its expected release quarter, and the dispatch and delivery times above apply from the date the item arrives in our warehouse. Release dates are set by the manufacturer and can move. If a date changes, we'll keep you updated. If your order contains both in-stock and pre-order items, please contact us if you'd like the in-stock items sent separately.

Tracking, insurance and signature. Orders are sent tracked and insured, and we'll email you tracking details once your order is on its way. Higher-value items require a signature on delivery, so please make sure someone is available to receive the parcel.

European orders: no charges on delivery. For deliveries to Europe, import duties and taxes are included in the price you pay at checkout. There's nothing further to pay when your parcel arrives.

Collection. We don't currently offer collection. All orders are delivered.

Lost or damaged parcels. If your parcel arrives damaged, or hasn't arrived within the expected delivery time, please contact us within 14 days of the expected delivery date so we can raise it with the carrier. For damaged items, please keep all packaging and send us clear photos of the parcel and the item. See our Refund Policy for how we put things right.

Incorrect addresses. Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because it wasn't collected from the carrier's depot, we may need to charge for sending it again.

Questions. For any delivery questions, email us at info@helmetsandheroes.co.uk.