Refund policy

Your right to cancel — Under the Consumer Contracts Regulations 2013, you have the right to cancel most in-stock orders within 14 days of receiving your goods, without giving a reason. To cancel, please contact us to let us know. Once you've told us you want to cancel, you then have 14 days to send the goods back. We'll refund you within 14 days of receiving the returned goods (or evidence you've sent them), using the same payment method you used to pay.

Unwanted items — We offer a 14-day money-back guarantee on unwanted in-stock items, provided they are unused, unopened, and returned in the same condition they were sent. Return postage is the customer's responsibility, and shipping costs are non-refundable.

Not what you expected? — If an item doesn't quite meet your expectations — for example due to paintwork, packaging, or other collector-specific concerns — we can accept returns on unopened items in the same condition as received. The customer covers return postage. Where possible we'll offer a replacement, or store credit if a replacement isn't available.

Damaged or defective items — If an item arrives damaged (excluding packaging) or defective, contact us within 14 days and we'll offer a replacement or store credit. We may ask for clear photos to help report the issue to the manufacturer or courier. Returned items must include all original parts before we can process a resolution. If the fault was ours (e.g. wrong item sent), we'll cover reasonable return shipping.

Items not eligible for return — The following don't qualify as defects and can only be returned as unwanted items, and only if unopened: packaging condition (unless special delivery instructions or extra cover were arranged beforehand); paint application or finish variation; and minor articulation issues (looseness, stiffness, noise, etc). Once opened, these items are not eligible for return — for issues found after unboxing, we recommend contacting the manufacturer directly.

Comics — Comics, periodicals and magazines are not eligible for return or cancellation under Consumer Protection regulations, except where the comic remains unopened in its original mailer or bag/board and you contact us within 48 hours of receipt. If approved, we offer store credit only (excluding postage), and the return is at your own cost. International returns of comics cannot be accepted.

Pre-order deposits — Pre-order items secured with a deposit are subject to our Direct Debit & Deposits policy: the 10% deposit is non-refundable and is forfeited if the order is cancelled, or the balance isn't paid, before dispatch.

International returns — Customers outside the UK are responsible for all return shipping and customs fees. If we're charged duties or fees on a returned item, these are deducted from your refund or store credit. We recommend secure, tracked shipping for returns, as we aren't liable for items lost or damaged in transit; if a return arrives in a different condition than it was sent, a partial refund (10–50%) may apply. If the error was ours, we'll cover reasonable return shipping and offer store credit or a replacement.

Refunds — Refunds are issued to your original payment method where possible; otherwise, store credit is offered. We can't refund orders older than 180 days. We don't offer partial refunds for items the customer retains. Refunds and credits are processed once returned items are received and inspected — please contact us before returning anything, as unauthorised returns may be delayed or incur extra costs. Refunds typically appear within 3–5 business days, but may take up to 30 depending on your payment provider. Store credit is available immediately once approved.